Ana Cláudia Mendonça
Organizational and Work Psychologist, Chief Happiness Officer, Specialist in Strategic People Management, Positive Psychology, and Neuroscience.
Focused on people management, workplace happiness, and well-being, with extensive experience in both public institutions and private companies. Director at ABRH-DF and member of the Advisory Board at the Feliciência Institute. Speaker, professor, author, and certified consultant in organizational culture, psychological safety, corporate happiness, and agile methodologies.
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Talking about hope is talking about the act of living and the construction of a meaningful and fulfilling life.
My contribution is to reinforce that hope is not something abstract or merely motivational, but rather a skill that can be learned and practiced—even at work. The aim is to encourage leadership to intentionally cultivate hope with their teams, inspiring them to mobilize their strengths and talents toward achieving their goals, promoting well-being, and giving purpose to their work.
Ana Cláudia Mendonça
About Ana Cláudia Mendonça
Organizational and Work Psychologist, specialist in Strategic People Management and Positive Psychology, with a focus on happiness and well-being at work, having held leadership positions in people management across various federal public institutions.
Director at ABRH-DF, member of the People Governance Committee of the Rede de Governança Brasil (RGB), speaker, and professor at the Escola Superior do Ministério Público, ENAP, IBMEC, Instituto Feliciência, as well as at various public and private organizations.
Author of courses on managing remote and hybrid teams, available on the ENAP platform. Co-author of the book Governança em Gestão de Pessoas (Governance in People Management) by RGB and the Moral Harassment booklet by the Federal Public Ministry.
Certified consultant in Cultural Transformation by Values from the Richard Barrett Center, certified facilitator in Team Psychological Safety, Analytic-Behavioral Therapy (TAC), LEGO® SERIOUS PLAY®, Happiness Skills, Management 3.0, Gross National Happiness (FIB), Chief Happiness Officer (CHO), Agile People, and Agile HR.
Chapter Theme
The Hope of Leadership as an Enabler of Team Well-Being
Work is no longer the same; that is already established. We are still in the midst of a transition and changes that have not yet been fully realized in the corporate world. To navigate this path of uncertainties, we need inspiring leaders. This chapter offers a reflection on the power of hope as a guiding force for human-centered and conscious leadership.
Ana Cláudia Mendonça, an organizational and workplace psychologist, explores how leaders who cultivate empathy, active listening, and purpose create emotionally healthy, productive, and engaged teams. Here, hope becomes the invisible link that connects individual well-being to collective happiness at work.